Privacy Policy

1. Data Controller Identity

The data controller responsible for processing your personal data is Agrocargas 4Hnos Monroy, a family-owned business engaged in heavy cargo transport, freight, hauling, and moving services, domiciled in Alanje, Chiriquí Province, Republic of Panama.

For any inquiries regarding this privacy policy, you may contact us through:

• WhatsApp: +507 6272-0783
• Phone: +507 6272-0783 / +507 6534-4783
• Email: contacto@agrocargasmonroy.com

2. Personal Data We Collect

In the normal course of our operations and through this website, we may collect the following categories of personal data:

• Identification data: full name.
• Contact data: phone number, email address.
• Location data: origin and destination of the requested transport route.
• Service data: type of cargo, estimated weight, merchandise description.
• Communication data: messages sent via WhatsApp, email, or contact form.

We do not collect financial or banking data through this website. All payments are coordinated directly with the client through the means agreed upon for each service.

3. Purpose of Data Processing

The personal data collected will be processed exclusively for the following purposes:

1. Quote management: preparing customized quotations for transport services.
2. Service coordination: scheduling dates, routes, and operational details of the transport.
3. Communication: contacting the client to confirm details, notify about service status, or resolve inquiries.
4. Service history: maintaining an internal record of services rendered for operational and customer service purposes.
5. Legal compliance: addressing requirements from competent authorities when required by law.

4. Legal Basis for Processing

The processing of your personal data is based on:

• Data subject consent: by submitting the contact form or communicating via WhatsApp, you expressly consent to the processing of your data for the described purposes.
• Pre-contractual measures: the preparation of quotations and initial service coordination constitute pre-contractual measures at the request of the interested party.
• Contract execution: once the service is confirmed, data processing is necessary to fulfill contractual obligations.

5. Data Retention

Your personal data will be retained for the time necessary to fulfill the purposes for which they were collected:

• Inquiries not converted to services: 12 months from the last communication.
• Clients with rendered services: 5 years from the completion of the last service, in accordance with applicable accounting and tax obligations in Panama.
• WhatsApp communications: retained while they maintain commercial relevance or until you request their deletion.

Once the retention period has elapsed, your data will be securely deleted or anonymized.

6. Disclosure and Transfer of Data

Agrocargas 4Hnos Monroy does not sell, rent, or commercialize personal data to third parties.

Your data may only be disclosed to:

• Data processors: technology service providers necessary for the operation of the website, such as FormSubmit.co (contact form processor). These providers act under our instructions and with appropriate contractual guarantees.
• Competent authorities: when there is a legal obligation or judicial requirement.

We do not perform international transfers of personal data outside of Panama.

7. Data Subject Rights

In accordance with Panama Law 81 of 2019 on Personal Data Protection, you have the following rights:

• Right of access: to know what personal data of yours we hold in our possession.
• Right of rectification: to request correction of inaccurate or incomplete data.
• Right of cancellation: to request deletion of your data when they are no longer necessary for the authorized purposes.
• Right of objection: to object to the processing of your data for specific purposes.
• Right of portability: to receive your data in a structured and commonly used format.

To exercise any of these rights, please send us a written request via WhatsApp or email, indicating your full name, phone number, and the right you wish to exercise. We will respond within a maximum period of 15 business days.

8. Security Measures

We have implemented the necessary technical and organizational measures to ensure the security of your personal data and prevent their alteration, loss, processing, or unauthorized access:

• Communications through WhatsApp Business with end-to-end encryption.
• Contact form protected via HTTPS (encrypted connection).
• Restricted access to data exclusively for company members who require such access to provide the service.
• Record storage on the owners' personal devices, without third-party servers.

9. Cookies and Tracking Technologies

This website does not use tracking cookies or third-party analytics technologies (such as Google Analytics, Facebook Pixel, or others).

We only employ strictly necessary technical cookies for the operation of the site, which do not require prior consent under applicable regulations.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to adapt it to legislative changes or our data processing practices. Any modification will be published on this page with the last updated date.

We recommend reviewing this policy periodically. Continued use of our website after any changes will constitute your acceptance of such changes.

11. Contact for Privacy Matters

If you have questions, concerns, or wish to exercise your rights related to personal data protection, please do not hesitate to contact us:

• WhatsApp: +507 6272-0783
• Phone: +507 6272-0783 / +507 6534-4783
• Email: contacto@agrocargasmonroy.com
• Location: Alanje, Chiriquí Province, Panama