Privacy Policy

1. Identity of the Data Controller

The controller of your personal data is Cargas Monroy, a family business engaged in heavy cargo transportation, freight hauling, cartage, and moving, with its address in David, Chiriquí, Panama.

For any question related to this Privacy Policy, you may contact us through:

• WhatsApp: +507 6657-0177
• Telephone: +507 6657-0177 / +507 6657-0177
• Email: empresas@cargasmonroy.lat

2. Personal Data We Collect

In the normal course of our operations and through this website, we may collect the following categories of personal data:

• Identification data: full name.
• Contact data: telephone number, email address.
• Location data: origin and destination of the requested transportation route.
• Service data: type of cargo, estimated weight, description of the goods.
• Communication data: messages sent through WhatsApp, email, or telephone call.

We do not collect financial or banking data through this website. All payments are coordinated directly with the client through the means agreed for each service.

3. Purpose of Data Processing

The personal data collected will be processed exclusively for the following purposes:

1. Estimate management: preparing customized budgets for transportation services.
2. Service coordination: scheduling transportation dates, routes, and operational details.
3. Communication: contacting the client to confirm details, notify them about the status of the service, or resolve inquiries.
4. Service history: maintaining an internal record of services provided for operational and customer-service purposes.
5. Legal compliance: responding to requirements from competent authorities when required by law.

We also use technical browsing data to understand website usage, as described in section 9.

4. Legal Basis for Processing

The processing of your personal data is based on:

• The data subject’s consent: when communicating by WhatsApp, email, or telephone, you give your express consent for the processing of your data for the purposes described.
• Performance of pre-contractual measures: preparing estimates and initially coordinating the service constitute pre-contractual measures at the request of the interested party.
• Performance of a contract: once the service is confirmed, data processing is necessary to fulfill contractual obligations.

5. Data Retention

Your personal data will be retained for the time necessary to fulfill the purposes for which it was collected:

• Inquiries not converted into a service: 12 months from the last communication.
• Clients with services provided: 5 years from completion of the last service, in accordance with applicable accounting and tax obligations in Panama.
• WhatsApp communications: retained while they remain commercially relevant or until you request their deletion.

Once the retention period has elapsed, your data will be securely deleted or anonymized.

6. Disclosure and Transfer of Data

Cargas Monroy does not sell, rent, or market personal data to third parties.

Your data may be disclosed only to:

• Technology providers: web hosting, analytics and communication channels such as WhatsApp and email. Each service processes information according to its role and privacy policy.
• Competent authorities: where there is a legal obligation or judicial requirement.

Technology providers may process data on servers located outside Panama. Please consult their privacy policies for the applicable conditions.

7. Rights of Data Subjects

Under Panama’s Personal Data Protection Law 81 of 2019, you have the following rights:

• Right of access: to know what personal data of yours we hold.
• Right of rectification: to request correction of inaccurate or incomplete data.
• Right of cancellation: to request deletion of your data when it is no longer necessary for the authorized purposes.
• Right to object: to object to the processing of your data for specific purposes.
• Right to portability: to receive your data in a structured and commonly used format.

To exercise any of these rights, send us a written request through our WhatsApp or email, stating your full name, telephone number, and the right you wish to exercise. We will respond within a maximum period of 15 business days.

8. Security Measures

We have implemented the technical and organizational measures necessary to ensure the security of your personal data and prevent its alteration, loss, processing, or unauthorized access:

• Communications through WhatsApp Business with end-to-end encryption.
• Available digital channels include WhatsApp and email.
• Access to data is restricted solely to company members who require such access to provide the service.
• Website hosting and analytics use external technology providers.

9. Cookies and website analytics

We use Google Analytics 4 to understand website visits and interactions with assessment and contact links. This service may use cookies and process technical browser and device data.

Contact events are configured without names, telephone numbers, email addresses or enquiry text. Advertising personalization and Google Signals are disabled in the website tag.

You can manage cookies in your browser or use the Google Analytics opt-out browser add-on. Read how Google uses information from sites that use its services.

WhatsApp and Facebook links open external services subject to their own privacy policies.

10. Changes to this Policy

We reserve the right to update this Privacy Policy at any time to adapt it to legislative changes or to our data-processing practices. Any modification will be published on this page with the date of the last update.

We recommend that you review this policy periodically. Continued use of our website after any change will constitute your acceptance of those changes.

11. Contact for Privacy Matters

If you have questions, concerns, or wish to exercise your rights related to data protection, please contact us:

• WhatsApp: +507 6657-0177
• Telephone: +507 6657-0177 / +507 6657-0177
• Email: empresas@cargasmonroy.lat
• Location: David, Chiriquí, Panama