Terms & Conditions

1. Company Information

These Terms and Conditions govern the access and use of the services offered by Agrocargas 4Hnos Monroy, a family-owned business engaged in heavy cargo transport, freight, hauling, and moving services, with operations centered in Chiriquí Province and coverage throughout the territory of the Republic of Panama.

For the purposes of these terms, "the Company," "we," or "our" refers to Agrocargas 4Hnos Monroy. "The Client," "you," or "your" refers to the natural or legal person who requests, contracts, or uses our services.

2. Description of Services

The Company provides the following ground transport services:

• Agricultural Transport: transportation of agricultural products, coffee, vegetables, fertilizers, compost, and dry cargo.
• Freight & Hauling: general cargo transportation at local and interprovincial levels, from small packages to loads of up to 8 tons.
• Moving Services: residential and commercial moving services in David, Alanje, and surrounding areas.
• Construction Materials: hauling of cement, sand, blocks, rebar, and other construction materials.

The Company's own fleet includes an Isuzu FTR truck with an 8-ton capacity and pickup vehicles for light loads.

3. Quotations and Pricing

3.1. Quotations provided by the Company are free of charge and do not constitute a binding offer until expressly accepted by the Client.

3.2. Prices are calculated based on the following factors: route distance, type and volume of cargo, estimated weight, access conditions at origin and destination, and service urgency.

3.3. Quotations are valid for 15 calendar days from issuance, unless otherwise indicated.

3.4. Any modification to service details after quotation acceptance may result in adjustments to the final price, which will be communicated to the Client before service execution.

3.5. Payment will be agreed upon between the parties and may require a 30% advance deposit to confirm the booking, depending on the nature of the service.

4. Bookings and Cancellations

4.1. Booking confirmation: The service is considered confirmed when the Client accepts the quotation and, if required, makes the corresponding advance deposit payment.

4.2. Cancellation by the Client:

• Cancellation with more than 48 hours' notice: full refund of the advance deposit.
• Cancellation between 24 and 48 hours before: 50% refund of the advance deposit.
• Cancellation with less than 24 hours' notice: no refund of the advance deposit.

4.3. Cancellation by the Company: In cases of force majeure or technical impossibility to provide the service, the Company will notify the Client as soon as possible and refund 100% of any advance payment received.

4.4. No-show: If the Client does not appear at the agreed location and time without prior notice, the service will be considered canceled with no right to refund.

5. Cargo Liability

5.1. The Company assumes responsibility for the cargo from the moment of its receipt until its delivery at the agreed destination, provided the Client has provided an accurate and complete description of the merchandise.

5.2. Limitation of liability: The Company's maximum liability for loss, damage, or delay of cargo is limited to the value of the contracted transport service, unless the Client has declared in writing a higher value of the merchandise before the service and agreed to additional insurance.

5.3. Liability exclusions: The Company will not be liable for damages arising from:

• Inherent defects, nature, or vice of the merchandise itself.
• Inadequate packaging by the Client.
• Erroneous or incomplete instructions provided by the Client.
• Force majeure circumstances (see Article 7).
• Prohibited or undeclared merchandise (see Article 5.5).

5.4. Claims: Any claim for cargo damage or loss must be reported in writing within 24 hours following delivery. After this period, it will be presumed that the cargo was delivered in good condition.

5.5. Prohibited merchandise: The transport of the following is strictly prohibited: explosives, firearms, illicit substances, live animals without authorization, undeclared hazardous materials, and any goods of illicit origin. The Client will be responsible for the legal consequences arising from the breach of this prohibition.

6. Client Obligations

The Client undertakes to:

• Provide accurate and complete information about the cargo, including weight, dimensions, nature, and special handling conditions.
• Ensure that the merchandise is adequately packed, labeled, and protected for transport.
• Guarantee safe and adequate access at loading and unloading points.
• Be present or designate an authorized person during loading and unloading.
• Make payment for the service in accordance with the agreed terms.
• Inform us at least 24 hours in advance of any changes to the service conditions.

7. Force Majeure

The Company shall not be liable for failures or delays in service performance caused by circumstances beyond its reasonable control, including but not limited to:

• Adverse weather conditions (floods, landslides, storms).
• Road, bridge, or infrastructure closure or deterioration.
• Unforeseen mechanical failures despite preventive maintenance.
• Strikes, protests, civil disturbances, or acts of authority.
• Pandemics, health emergencies, or government regulations.

In the event of force majeure, the Company will communicate the situation to the Client as soon as possible and coordinate a new service date or the corresponding refund.

8. Intellectual Property

All content on this website, including but not limited to texts, images, logos, graphics, videos, design, and source code, is the exclusive property of Agrocargas 4Hnos Monroy or its respective licensors, and is protected by the intellectual property laws of the Republic of Panama.

The reproduction, distribution, public communication, or transformation of such content without the Company's express written authorization is prohibited.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Panama. Any dispute arising from the interpretation, execution, or compliance with these terms shall be submitted to the competent courts of Chiriquí Province, Republic of Panama.

Before initiating any legal action, the parties agree to exhaust a direct negotiation instance in good faith to resolve the dispute amicably.

10. Modification of Terms

The Company reserves the right to modify these Terms and Conditions at any time. Changes will take effect from their publication on this page. Continued use of our services after any modification will constitute acceptance of the new terms.

Clients are advised to review this page periodically to stay informed about the current conditions.

11. Contact

For any inquiries, claims, or requests related to these Terms and Conditions, you may contact us through:

• WhatsApp: +507 6272-0783
• Phone: +507 6272-0783 / +507 6534-4783
• Email: contacto@agrocargasmonroy.com
• Location: Alanje, Chiriquí Province, Panama