Terms and Conditions

1. Company Information

These Terms and Conditions govern access to and use of the services offered by Cargas Monroy, a family business engaged in heavy cargo transportation, freight hauling, cartage, and moving, with operations focused on the province of Chiriquí and coverage throughout the territory of the Republic of Panama.

For purposes of these Terms, “the Company,” “we,” or “our” refers to Cargas Monroy. “the Client,” “you,” or “your” refers to the natural person or legal entity that requests, contracts, or uses our services.

2. Description of Services

The Company provides the following ground transportation services:

• Agricultural Transportation: transportation of agricultural products, coffee, vegetables, fertilizers, compost, and dry cargo.
• Cartage and Freight Hauling: transportation of general cargo locally and between provinces, from small packages to loads of up to 8 metric tons.
• Moving: moving services and coordinated business operations.
• Construction Materials: hauling of cement, sand, blocks, rebar, and other construction materials.

The Company’s own fleet includes an Isuzu FTR truck with an 8-metric-ton capacity and pickup vehicles for light loads.

3. Estimates and Prices

3.1. Estimates provided by the Company are free of charge and do not constitute a binding offer until expressly accepted by the Client.

3.2. Prices are calculated based on the following factors: route distance, type and volume of cargo, estimated weight, access conditions at origin and destination, and urgency of the service.

3.3. Estimates are valid for 15 calendar days from their issue date, unless otherwise stated.

3.4. Any modification to the service details after acceptance of the estimate may result in adjustments to the final price, which will be communicated to the Client before the service is performed.

3.5. Payment will be agreed between the parties, and a 30% advance payment may be required to confirm the reservation, depending on the nature of the service.

4. Reservations and Cancellations

4.1. Reservation confirmation: The service is considered confirmed when the Client accepts the estimate and, if required, makes the corresponding advance payment.

4.2. Cancellation by the Client:

• Cancellation more than 48 hours in advance: full refund of the advance payment.
• Cancellation between 24 and 48 hours in advance: refund of 50% of the advance payment.
• Cancellation less than 24 hours in advance: no refund of the advance payment applies.

4.3. Cancellation by the Company: In cases of force majeure or technical inability to provide the service, the Company will notify the Client as soon as possible and refund 100% of any advance payment received.

4.4. Failure to appear (no-show): If the Client does not appear at the agreed place and time without prior notice, the service will be considered cancelled without entitlement to a refund.

5. Responsibility for Cargo

5.1. The Company assumes responsibility for cargo from the time of its receipt until its delivery at the agreed destination, provided that the Client has given an accurate and complete description of the goods.

5.2. Limitation of liability: The Company’s maximum liability for loss, damage, or delay of cargo is limited to the value of the contracted transportation service, unless the Client has declared a higher value of the goods in writing before the service and agreed to additional insurance.

5.3. Exclusions of liability: The Company shall not be liable for damage arising from:

• Inherent defects, nature, or inherent vice of the goods.
• Inadequate packaging by the Client.
• Incorrect or incomplete instructions provided by the Client.
• Force majeure circumstances (see Article 7).
• Prohibited or undeclared goods (see Article 5.5).

5.4. Claims: Any claim for damage to or loss of cargo must be reported in writing within 24 hours after delivery. After that period, the cargo will be presumed to have been delivered in good condition.

5.5. Prohibited goods: The transportation of the following is strictly prohibited: explosives, firearms, illicit substances, live animals without authorization, undeclared hazardous materials, and any property of unlawful origin. The Client will be responsible for the legal consequences resulting from breach of this prohibition.

6. Client Obligations

The Client agrees to:

• Provide accurate and complete information about the cargo, including weight, dimensions, nature, and special handling conditions.
• Ensure that the goods are properly packed, labeled, and protected for transportation.
• Guarantee safe and appropriate access at loading and unloading points.
• Be present or designate an authorized person during loading and unloading.
• Make payment for the service in accordance with the agreed terms.
• Give at least 24 hours’ notice of any change in service conditions.

7. Force Majeure

The Company shall not be liable for non-performance or delays in providing the service caused by circumstances beyond its reasonable control, including but not limited to:

• Adverse weather conditions (flooding, landslides, storms).
• Closure or deterioration of roads, bridges, or road infrastructure.
• Unforeseen mechanical failures despite preventive maintenance.
• Strikes, protests, civil disturbances, or acts of authority.
• Pandemics, health emergencies, or government measures.

In the event of force majeure, the Company will communicate the situation to the Client as soon as possible and coordinate a new service date or the corresponding refund.

8. Intellectual Property

All content on this website, including but not limited to texts, images, logos, graphics, videos, design, and source code, is the exclusive property of Cargas Monroy or its respective licensors and is protected by the intellectual property laws of the Republic of Panama.

Reproduction, distribution, public communication, or transformation of such content without the Company’s express written authorization is prohibited.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Panama. Any dispute arising from the interpretation, performance, or compliance with these Terms will be submitted to the competent courts of the province of Chiriquí, Republic of Panama.

Before initiating any legal action, the parties agree to exhaust a process of direct, good-faith negotiation to resolve the dispute amicably.

10. Modification of the Terms

The Company reserves the right to modify these Terms and Conditions at any time. Changes will take effect upon their publication on this page. Continued use of our services after any modification will constitute acceptance of the new terms.

The Client is advised to review this page periodically to stay informed about the current conditions.

11. Contact

For any inquiry, claim, or request related to these Terms and Conditions, you may contact us through:

• WhatsApp: +507 6657-0177
• Telephone: +507 6657-0177 / +507 6657-0177
• Email: empresas@cargasmonroy.lat
• Location: David, Chiriquí, Panama